Our Support Offering

AD HOC SUPPORT   MANAGED SUPPORT   CONTINUOUS SUPPORT
  • OS configuration;
  • Database installation;
  • Compliance audit;
  • Security;
  • Health check;
  • Migrations;
  • Patching;
  • Performance tuning;
  • DR strategies;
  • Backup strategies;
  • High availability;
  • Partitioning;
  • Archiving;
  • Data warehousing;
  • Disaster recovery;
  • Business analysis;
  • Data validation & cleaning.
 
  • Database & OS support;
  • Weekly status reports;
  • Monthly executive summary;
  • Any of Ad Hoc support services are On Call rate;
  • SLA in place.

     
  • Monitoring optional.
  • DR Solutions optional.
     
 
  • Database & OS support;
  • Monitoring;
  • Weekly status reports;
  • Monthly executive summary;
  • Incident handling;
  • Regular maintenance tasks;
  • SLA in place;
  • Ad Hoc services included;
  • Support contract with bundled hours;
  • 24/7/365 support.

     
  • DR Solutions optional.
* Full day
* Half day
  ** 8:00 – 17:00
** 8:00 – 20:00
** On Call
  *** Based on business needs
 
* Rate based on skills requirement.
** Rate per supported database per month.
*** Fixed rate per month based on skill level & hours support needed.